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TeleVantage Features
Summary: Complete software-based phone system
• Full PBX functionality
• Phones stay up during
power or server failure
• Built-in extended 911
service
• RAID drives and UPS
support
• All trunk types supported
(Analog, BRI, T-1, E-1, ISDN PRI/CAS, Internet)
• Expandable to 288 trunks,
720 stations
• Analog, digital, IP
phones
• Built-in IVR Toolkit
• Multiple music on hold
sources
Powerful call
control
• Voice guided
multi-lingual telephone interface
• Easy Windows-based
desktop interface
• Cross-platform web
browser interface
• Screen calls with PC or
phone
• Visual multi-line call
handling
• Caller ID display on PC
or CLASS phones
• Drag-and-drop transfers
and conferences
• One- click conference on
call waiting
• High density (up to 60
party) conference calls
• Grab and hold ringing
calls
• Park / unpark calls
• Ringback for calls left
on hold or parked
• Pick up calls within
workgroup or company
• Extensions pane with user
“on phone” status
• Personal Call Log with
notes
• Customizable ring
patterns for call types
• Automated call handling
by personal status
• Do Not Disturb, Out of
the Office and other custom statuses
• Automated busy handling
and camp on
• Intercom and paging
through phones
• Whisper announce
• Hot line automatic off
hook calling
Full-featured voice
mail
• Visual voice mail display
with caller name
• Click to reply, forward,
or call back a message
• Export to .WAV file
• Password security,
enforceable rules
• Screen messages as
they're being left
• Pull callers out of voice
mail
• Bookmark important
sections of long messages
• Callers can specify
callback number
• Multiple personal
greetings
• Personalized greetings
for special callers or dates / times
• E-mail/pager/call out
notification of new messages
• Voice mail delivered to
unified e-mail inbox
• Microsoft Exchange
synchronization
• Urgent and private
message flags
• Remote access via phone
or Web browser
• Auto-delete old messages
• Message waiting light
• Stutter dial tone to
indicate new messages
• Automatic dialing to
return call
Integrated contact
management
• Company, workgroup and
personal contacts
• Contact identification
w/o requiring caller ID
• One-click dialing
• Use existing contact
databases
• Custom shareable contact
folders
• Custom call routing and
greetings by contact
• Screen-pops for contact
calls
• Change language based on
contact
• Predefine account codes
per contact
• Act!, Outlook, Goldmine,
FrontOffice support
“Follow-me" call
forwarding
• Easily route calls to
multiple internal or external locations
• One-key forwarding to
where you are
• Forward calls differently
by caller or personal status
• Screen forwarded calls
using verbal prompts
• Password-protect
forwarded calls
Multi-level auto
attendants
• Automated or receptionist
answering
• Extension dialing or DID
• Dial-by-name directory
• Schedulable greetings and
routing for holidays and off-hours
• Record or import
greetings and menu prompts
• Caller choices can
deliver custom data to agent screen pops or change language (e.g. Spanish)
• English (US and UK),
Spanish, French (Parisian and Canadian) and German language support
• Timeout routing to any
extension or attendant
• Auto fax detection and
routing
Point & click
administration
• Windows-based
administration from any location on the network
• Software-based trunk
setup
• Device Monitor for
real-time trunk/station status
• Comprehensive exportable
call log
• Public and personal
workgroups
• Easily add, delete and
modify users
• Individual or role-based
permissions
• Multiple tenant or
department support
• Dialing and feature
restrictions
• Account codes: forced,
verified or optional
• Configurable routing
services for least cost routing
• Trunk usage reports
• Monitor use of system
space and resources
• E-mail notification of
alerts, special events
• Context sensitive help,
on-line manuals
Internet ready
• Easy-to-use Internet
trunks and dialing services
• Standard H.323 VoIP
support
• IP Gateways tie distant
Servers together
• Call local numbers from
remote servers
• Microsoft NetMeeting
“Click to call” support
• Phone support
Remote access from
anywhere
• Complete visual access
via Web browser
• Graphical call control
for remote, cell, IP phones
• Phone login for voicemail
and account setup
• Remote call screening
• Change greeting,
forwarding and personal status from any phone
Comprehensive call
center
• Single-point access to
create and manage queues
• Call distribution based
on agent performance, top down, round robin, simultaneous ring
• Redirect calls if queue
is too busy
• Inbound / Outbound/
Blended queues
• Coaching and monitoring
to train new agents
• Real-time agent and queue
statistics
• Full-featured Call Center
Reporter based on Microsoft Excel
• Automatic call recording
by queue or agent
• Multiple, threshold
driven hold prompts
• Bail out options to
voicemail, or any extension
• Priority routing for
important callers
• Multi-tier overflow
agents
• Individualized agent and
supervisor permissions
• Queue sign in / out,
break, unavailable status
• Customizable wrap-up time
per agent
Extendable, open,
standards-based
• Easy software-only
upgrades
• MAPI and SMTP e-mail
support
• TAPI service provider
support
• SMDR interface support
• SQL Server database
• COM-based SDK for custom
add-ons and IVR development
• Extendable user menus and
toolbar
Partners
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